INFO@MARSHALLTRAVEL.CO.UK

Privacy Policy

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Privacy Policy

Privacy Policy
Marshall Travel takes your privacy seriously and we are committed to protecting
your personal information. Our Privacy Notice explains how we collect, use
and share personal information in the course of our business activities.

About Marshall Travel.
This website is operated by Marshall Travel.
This Privacy Notice covers Marshall Travel, [its websites, mobile applications and
mobile websites] except where you are notified of another privacy notice.

Providing your personal information
You do not have to provide your personal information to us, but if you do not
provide certain information we will only be able to provide limited products
and services to you. For example, where you refuse to provide mandatory
travel information, we will not be able to arrange travel for you.

Updates
We may amend this Privacy Notice from time to time to keep it up to date with
legal requirements and the way we operate our business. If we decide to
change our Privacy Notice we will place any updates on this webpage. Please
regularly check this webpage for the latest version of our Privacy Notice. If at
any point we decide to make fundamental changes to our Privacy Notice, we
will seek to inform you by notice on our website.

Third Party Websites
You might find external links to third party websites on our website. Our
Privacy Notice does not apply to your use of a third party site. We are not
responsible for the privacy practices of websites that are not operated by us
and encourage you to read the privacy statements of any such third party site.

The personal information we collect and when and why we use it
Personal information we collect and use if you make a booking with us
When you book a flight, holiday, cruise or make other travel related bookings
with us, we will collect, process and use personal information so that we can
deal with all aspects of your booking.

Types of personal information we collect
The types of personal information we collect when you make a booking with us
includes your:

• Name
• Address
• Date of Birth
• Contact details including telephone and email address
• Passport details if applicable

How we use this personal information
We use your personal information to:

• fulfil our agreement with you and/or deal with your booking or intended
booking, including processing your booking, sending you your itinerary or
other details relating to your booking, or contacting you if there is a problem
with your booking
• manage your wider travel and products or services requirements (for
example, liaising with and transferring your data to tour operators, airlines,
service providers and/or travel facilitators so that they can facilitate your
booking and/or your travel arrangements), this includes when you book a
holiday package, hotel, car or other ancillary service which may be provided
by us or third parties
• process payments for your booking, fulfil requests for refunds and for
accounting or audit purposes
• market our products and services to you
• as you may authorise or consent to additionally from time to time

Special categories of personal information we collect and use
We also collect special categories of personal information. The types of special
categories of personal information we collect when you make a booking with
us include:

• [details about your health or medical condition]

We use special categories of personal information to:

• [determine your fitness to travel (for example, if you have a pre-existing
medical condition which may make it unsafe to travel)
• provide you with special assistance (for example, where you tell us that you
need an oxygen tank or a wheelchair) on our flights, at destinations or
activities or at airports
• fulfil special dietary requirements you tell us about
• address a security or medical incident
• comply with legal or regulatory requirements
• as you may authorise or consent to additionally from time to time]

We do not generally collect special categories of personal information from
you (or those you are booking for), but where we do, we seek to minimise the
collection and use of it and handle it with extra care. We also share this
information with third parties (who help manage our business and deliver
services [such as those parties who provide wheelchairs at airports]), and we
transfer it globally.

Where you (or any passenger travelling) provides us with special categories of
personal information you agree that you have voluntarily provided such
information, and you consent (and the passenger travelling consents) for us to
use that information for the purposes for which it was collected.

Making a booking on behalf of another person
If you are making a booking on behalf of another person(s), it is your
responsibility to obtain their consent to make the booking and share their
details with us (as anticipated by this Privacy Notice), which we will assume
that you have done prior to making the booking. It is also your responsibility
to represent that person during the booking process, which means that you
will need to provide us with the information required to make a booking, such
as the full name and passport details of the person concerned, and explain to
that person how we will use their personal information as set out in this
Privacy Notice.

Personal information we collect and use if you have any queries about any of
our products or services

If you have any queries about any of our products or services, or compliments
or complaints, we will need to collect information from you, including your
contact details, in order for us to respond to your query or provide you with
assistance. We will collect this information when you submit a form on our
website, send us an email, call our customer service centre, visit a local office
or retail centre, or contact us via another form of communication such as
through social media.

The types of personal information we collect includes:

• Name
• Address
• Date of Birth
• Contact details including telephone and email address
• Passport details if applicable

How we use this personal information
We use your personal information to:

• address your inquiry or any other interaction with us as efficiently as possible
• to authenticate your identity such as when you call our customer service
centre
• as you may authorise or consent to additionally from time to time

Personal information we collect and use in the event of an emergency
Types of personal information we collect
The types of personal information we collect include:

• Name of next of kin
• Address
• Date of Birth
• Contact details including telephone and email address
• Passport details if applicable

How we use this personal information
We use your personal information to:

• provide in-flight or on the ground medical support
• provide accurate and updated information to persons directly affected by an
emergency such as your next of kin and other relatives
• provide information to emergency services, hospitals and clinics if you are
admitted to them on your medical condition
• communicate to embassies and consulates regarding their citizens
• arrange a hotel booking in the event re-accommodation is necessary
• as you may authorise or consent to additionally from time to time]

Personal information we collect and use when you use our Website
Our website uses cookies. A “cookie” is a small computer file which is
downloaded to your device. It collects information as to how you navigate our
website and the internet, and helps us provide better services to you and tailor
certain content. Cookies may collect personal information about you. For
more information see our Cookie Policy.
Personal information we collect and use for legal, compliance, regulatory and
crime detection and prevention purposes

We process your personal information so that we can meet our legal,
compliance and regulatory obligations, for legal purposes, such as to respond
to a valid legal claim, summons or regulatory order, and to protect our
property, rights and interests as well as the property, rights and interest of
other persons.

We also process your personal information for crime prevention and detection
purposes, including the prevention of fraud for online payments, for identity
verification, for credit checking and credit scoring purposes and accounting or
audit purposes. If you visit one of our local offices, retail centres or other
properties, you may be monitored by closed circuit television for security
purposes. In each case, we do so in compliance with applicable laws.

Personal information we collect and use from third parties
We collect personal information from third parties who you have authorised to
provide your personal information to us (for example, this may another person
making a booking on your behalf, your travel companion, your travel
coordinator, our promotion partners, social media and other digital
platforms). We combine this information with the information we collect
directly from you or about you for the purposes set forth in this Privacy
Notice.

Personal information we collect and use when you are making a payment
We collect different personal information depending on your payment method
(such as credit card, bank transfer, cash). For example, for credit card
payments we may collect your address and name as detailed on the card.

Legal basis for using your personal information
We will only collect, process use, share and store your personal information
where we are satisfied that we have an appropriate legal basis to do this.
We have set out below, in a table format, a description of all the ways we plan
to use your personal data, and which of the legal bases we rely on to do so. We
have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground
depending on the specific purpose for which we are using your data.

Please Contact us if you need details about the specific legal ground we are
relying on to process your personal data where more than one ground has
been set out in the table below.

Purpose/Activity
Lawful basis for processing including basis of legitimate interest

[To register you as a new customer]
[Performance of a contract with you]
[To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us]
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to
study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our
products/services, to develop them and grow our business)
To administer and protect our business and this website (including
troubleshooting, data analysis, testing, system maintenance, support,
reporting and hosting of data)
(a) Necessary for our legitimate interests (for running our business, provision
of administration and IT services, network security, to prevent fraud and in
the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or
understand the effectiveness of the advertising we serve to you
Necessary for our legitimate interests (to study how customers use our
products/services, to develop them, to grow our business and to inform our
marketing strategy)

To use data analytics to improve our website, products/services, marketing,
customer relationships and experiences

Necessary for our legitimate interests (to define types of customers for our
products and services, to keep our website updated and relevant, to develop
our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services
that may be of interest to you

Necessary for our legitimate interests (to develop our products/services and
grow our business)

Sharing your personal information with others

We share your personal information in the manner and for the purposes
described below:

• with third parties who deliver products and services to us.
• bank and payment providers to authorise and complete payments;
• with governments, government organisations and agencies, border control
agencies, regulators, law enforcement and others as permitted or required by
law, in relation to legal requirements as apply from time to time when
travelling to or from a particular country, and to generally comply with all
applicable laws, regulations and rules, and requests of law enforcement,
regulatory and other governmental agencies;
• with third parties whose products or services you are purchasing via us or
otherwise such as airlines, tourism agencies, hotel, transfer and car hire
companies, tour and excursion providers or to tour operators, including if
there is a problem with your booking so that we or the tour operator can
resolve it with you.

Personal information we collect and use for marketing purposes, profiling and
analytics

How we use personal information to keep you up to date with our products
and services
We use personal information to [let you know about products and services that
we think may be of interest to you etc. How are these decisions made:
We will only send you direct marketing, whether about us, carefully selected
third parties or partners, products or services, in accordance with your
marketing preferences. We may contact you by email, SMS/text, social media,
or through other communication channels that we think you may find helpful.
If at any time you would like us to stop sending you marketing material,
contact us or choose the relevant "unsubscribe" option set out below.

How you can manage your marketing preferences
To protect your privacy and to ensure you have control over how we manage
marketing with you (and provided that you have indicated that you would like
to receive it):

• we will take steps to limit direct marketing to a reasonable and proportionate
level;
• only send you communications which we believe may be of interest or
relevance to you and at all times in line with your permissions, which, as
appropriate, may include:
• [this could include telling customers about products and services, and
allowing third parties to send information about their products and services]
• you have the ability to change your cookie settings to block certain types of
cookie – this is explained in more detail in our Cookie Policy;
• you can click the "unsubscribe" link that you will find at the bottom of our
emails which you receive from us, or you can unsubscribe by contacting us or
changing your account settings which will remove you from the relevant
marketing list;

Be aware that if you unsubscribe completely from our marketing
communications we may be unable to notify you of tailored offers to meet your
needs. If you do unsubscribe from marketing communications you will still
receive operational and service messages from us regarding your booking, and
responses to your enquiries made to us.

When and how we undertake analytics and profiling
Analytics

• Analysing website performance and page tracking to monitor visitor actions

Profiling
We use personal information such as date of birth, destination, date travelled
for profiling. Some of the legitimate purposes we profile personal information
include:

• to obtain a better understanding of what you would like to see from us and
how we can continue to improve our services for you;
• to personalise the service and offers you receive from us;
• to provide you with tailored content online and optimise your experience of
our website;
• to share marketing material we believe may be of interest to you, including
from our third party partners;
• to help us operate our services more efficiently.

Where required under applicable privacy laws:

• we will take steps to ensure that prior to profiling your personal information
for a legitimate interest that our legitimate interest is not overridden by your
own interests or fundamental rights and freedoms; and
• you may have rights to object to us profiling your personal information.

Transferring personal information globally

Your personal information may be transferred outside your country of
residence. Some other countries are subject to different standards of data
protection than your country of residence.
We will take appropriate steps to ensure that transfers of personal information
are in accordance with applicable law, and we only transfer personal
information to another country where:

• we are satisfied that adequate levels of protection are in place to protect your
information; and
• the transfers are fully managed to protect your privacy rights and interests
and are limited to countries which are recognised as providing an adequate
level of legal protection or where we can be satisfied that alternative
arrangement are in place to protect your privacy rights.

In the event your personal information is transferred to a foreign jurisdiction,
it may be subject to the laws of that jurisdiction and we may be required to
disclose it to the courts, law enforcement or governmental authorities in those
jurisdictions.
You have a right to contact us for more information about the safeguards we
have put in place to ensure the adequate protection of your personal
information when this is transferred as mentioned above.

How we protect and store your personal information

Protection of your personal information

We have implemented and maintain appropriate technical and organisational
security measures, policies and procedures designed to protect the personal
information that you share with us and safeguard the privacy of such
information. For example, the measures we take include:
• Anti-virus software

Storage of your personal information
We keep your personal information for as long as is reasonably necessary for
the purposes for which it was collected. For example, to manage bookings and
provide you with any relevant products or services, as explained in this Privacy
Notice. We will ensure that it is disposed of in a secure manner.
In some circumstances we may store your personal information for longer
periods of time, for example, where we are required to do so in accordance
with legal, regulatory, tax, or accounting requirements. In specific
circumstances we may store your personal information for longer periods of
time so that we have an accurate record of your dealings with us in the event of
any complaints or challenges, or if we reasonably believe there is a prospect of
litigation relating to your personal information or dealings.
If you require further information about how we retain particular information
please Contact Us.

Cookies

For more information on how we use cookies please read our Cookie Policy,
where you can also find information so you can delete cookies or block certain
types of cookie. You should note that this may have an impact on our ability to
provide the Website services to you.

Legal rights available to help manage your privacy

If you are subject to laws that provide you with such rights, depending on
certain exceptions, and in some cases dependent upon the processing activity
we are undertaking, you may have certain rights in relation to your personal
information:

• To access personal information
• To rectify / erase (‘right to be forgotten’) personal information
• To restrict the processing of your personal information
• To object to the processing (including direct marketing) of personal
information
• To transfer your personal information
• To obtain a copy of personal information safeguards used for transfers
outside your jurisdiction
• To lodge a complaint with your local supervisory authority

If you wish to access any of the rights set out above, we may ask you for
additional information to confirm your identity and for security purposes, in
particular before disclosing personal information to you. We reserve the right
to charge a fee where permitted by law, for example, if your request is
manifestly unfounded or excessive.
You can exercise your rights by emailing us at enquiry@marshall-travel.co.uk or
by sending us a communication at Marshall Travel Clyde Offices 2nd Floor 48 West George Street Glasgow G2 1BP.
We may not always be able to fully address your request, for example, if it
would impact the duty of confidentiality we owe to others, or if we are legally
entitled to deal with the request in a different way.

Right to access personal information
You have a right to request that we provide you with a copy of your personal
information that we hold and you have the right to be informed of: the source
of your personal information; the purposes, legal basis and methods of
processing; the data controller’s identity; and the entities or categories of
entities to whom your personal information may be transferred.
Right to rectify or erase personal information
You have a right to request that we rectify inaccurate personal information.
We may seek to verify the accuracy of the personal information before
rectifying it.
You can also request that we erase your personal information in limited
circumstances where:

• it is no longer needed for the purposes for which it was collected; or
• you have withdrawn your consent (where the data processing was based on
consent); or
• following a successful right to object (see right to object); or
• it has been processed unlawfully; or
• the personal information must be erased for compliance with a legal
obligation under European Union or Member State law

We are not required to comply with your request to erase personal information
if the processing of your personal information is necessary:

• for compliance with a legal obligation; or
• for the establishment, exercise or defence of legal claims.

Right to object to the processing (including direct marketing) of your personal
information
You can object to any processing of your personal information which has our
legitimate interests as its legal basis, if you believe your fundamental rights
and freedoms outweigh our legitimate interests.
If you raise an objection, we have an opportunity to demonstrate that we have
compelling legitimate interests which override your rights and freedoms.
You can request that we stop contacting you for marketing purposes.
You can request that we not transfer your personal information to unaffiliated
third parties for the purposes of direct marketing or any other purposes.
If you have joined our mailing list, you can manage your marketing
preferences automatically by clicking the "unsubscribe" link that you will find
at the bottom of our emails which you receive from us, or you can unsubscribe
by contacting us or changing your account settings which will remove you
from the relevant marketing list.

Right to transfer your personal information
You can ask us to provide your personal information to you in a structured,
commonly used, machine readable format, or you can ask to have it transferred
directly to another data controller, but in each case only where:

• the processing is based on your consent or on the performance of a contract
with you; and
• the processing is carried out by automated means.

Right to obtain a copy of personal information safeguards used for transfers
outside your jurisdiction
You can ask to obtain a copy of, or reference to, the safeguards under which
your personal information is transferred outside of the European Union.
We may redact data transfer agreements to protect commercial terms.
Right to restrict the processing of your personal information

You can ask us to restrict your personal information, but only where:
• its accuracy is contested, to allow us to verify its accuracy; or
• the processing is unlawful, but you do not want it erased; or
• it is no longer needed for the purposes for which it was collected, but we still
need it to establish, exercise or defend legal claims; or
• you have exercised the right to object, and verification of overriding grounds
is pending.
We can continue to use your personal information following a request for
restriction, where:
• we have your consent; or
• to establish, exercise or defend legal claims; or
• to protect the rights of another natural or legal person.

Right to lodge a complaint with your local supervisory authority
You have a right to lodge a complaint with your local supervisory authority
(i.e. your place of habitual residence, place of work or place of alleged
infringement) if you have concerns about how we are processing your personal
information.
We ask that you please attempt to resolve any issues with us first, although
you have a right to contact your supervisory authority at any time.

How to contact usFor all issues arising from this Privacy Notice please contact  by emailing us at or
by sending us a communication at Marshall Travel Clyde Offices 2nd Floor 48 West George Street Glasgow G2 1BP.

Issue date of Privacy Notice: Nov 2019

Marshall Travel act as an agent on behalf of The Global Travel Group Ltd in connection with the sale of travel products. Unless specified as the operator, The Global Travel Group Ltd is the agent on behalf of ATOL Protected Tour Operators and other principals. Please note: The Foreign & Commonwealth Office has up-to-date advice on safety across the globe, as well as security, local laws, and passport and visa information. We recommend that customers check regularly HERE for updates ahead of travel, as the advice can change.

Marshall Travel is an Accredited Body Member of The Global Travel Group Limited ATOL number 3973. Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk